Shipping policy

We currently ship Spray Doctor™ orders within the United States only.

Order Processing

Orders are normally processed and handed to the shipping carrier within 2 business days after the order is placed.

Business days are Monday through Friday, excluding major holidays. Orders placed on weekends or holidays will begin processing on the next business day.

Shipping Rates and Delivery Estimates

Available shipping options and charges are displayed at checkout before you complete your purchase.

Any delivery dates shown at checkout are estimates provided by the shipping carrier and are not guaranteed. Weather, carrier delays, holidays, and other circumstances outside our control may affect delivery times.

Tracking

When tracking is available, you will receive tracking information after your order ships.

Please allow some time after receiving the tracking number for the carrier's system to update.

Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If you notice an error, contact us as soon as possible at support@myspraydoctor.com. We will try to correct the address before shipment, but we cannot guarantee that changes can be made once an order has entered processing or has been shipped.

If an order is returned to us because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply if the order is sent again.

Lost, Missing, or Delayed Packages

Once an order has been transferred to the shipping carrier, delivery is subject to the carrier's handling and delivery network.

If your package appears significantly delayed or lost, or is marked delivered but cannot be located, please contact the carrier using your tracking information and also contact us at support@myspraydoctor.com. We will make reasonable efforts to help investigate the shipment.

Damaged, Defective, or Incorrect Orders

Please inspect your order when it arrives.

If your order arrives damaged or defective, or you receive the wrong item, contact us within 7 days of delivery at support@myspraydoctor.com. Please include your order number and, when possible, photos showing the problem.

If the problem is our responsibility, we will provide an appropriate replacement, refund, or other remedy at no additional cost to you.

Changes or Cancellations

If you need to change or cancel an order, contact us as soon as possible.

We will make reasonable efforts to accommodate your request, but once an order has been processed or shipped, we may no longer be able to change or cancel it.

Questions

For questions about an order or shipment, contact: support@myspraydoctor.com